Terms & Conditions

Please choose carefully as refunds cannot be given after an order has been placed for change of mind.

• No claims in respect of quality or shade variation after tiles have been fixed. Tiles should be inspected before fixing as claims will not be considered nor liability admitted or accepted once tiles are fixed.
• Colours may vary from the displayed image when compared to the actual product.
• No responsibility is taken for goods in transit. We do our very best to pack and strap all products on a skid/ pallet and goods are strapped securely.
• Goods and prices are subject to alteration, withdrawal, increase or cancellation without notice.
• It is agreed that the purchaser assumes all responsibility for ordering the correct quantity of goods and the company shall in no way be responsible for any loss the purchaser may suffer due to his/her having ordered an incorrect quantity of goods.
• On cancellation of order, the purchaser pays an amount equal to 30% of the purchase price by way of storage and handling charges.
• It is the Purchaser’s responsibility that tiles purchased are intended for the correct use.
• The Company shall not be liable for any damage caused or loss suffered by third parties arising directly or indirectly from the tiles or the application thereof and the Purchaser shall at all times indemnify the Company against any such loss or damage.
• The Purchaser acknowledges that the affixing of tiles to timber floors and other timber structures may result in damage to such tiles as at any time after fixing and absolves the Company from all responsibility in connection therewith:
• Ceramic tiles are not guaranteed if fixed on cement sheet floors.

Deliveries & Exchanges

Delivery is based on weight and dimesons. This is calculated on checkout. Lead time for dispatch from warehouse is approximately 3-5 business days. Transit times can vary depending on location, below is approx. delivery timeframe once goods have left the warehouse:

• VIC & NSW – 2-3 days
• QLD & SA & TAS –5-7 days
• WA – 7-10 days

A customer service representative will be in contact with you once your order is placed and can provide you with more information.

Delivery drivers are equipped to deliver heavy products to the front entrance of single-level homes with flat driveways.

Please note, if the driver is unable to complete the delivery upon arrival due to access issues, a redelivery fee will apply.

If the driver is made to wait more than 15minutes (standard courtesy time) for a customer to take delivery. Goods will either be left in the most appropriate location at the property and/or redelivery fee will be charged.

Online orders have automatic shipping cost calculations based on pallet/parcel dimensions, weight, and postcode. Also other options are available to tick for collection/delivery methods.

Dispatch Date and ETA: Customers can select the preferred dispatch date. The ETA is a guide and may not reflect final shipping times. Goods will not be held longer than one week, we will do our best to accommodate any requests.

Tracking: Each order receives a tracking number upon dispatch (except Melbourne customers). Tracking info is emailed to the customer. Melbourne based customers will have a customer service representative provide you with details.

Authority to Leave: This is the default option unless otherwise notified. Pavé Tile Co. is not responsible for lost or damaged items left without a signature.

Pick Up: this option is available from our Melbourne warehouse, please contact us for more information.

Large Orders– For larger orders, please contact us directly at enquiries@pavetile.com.au so we can discuss best delivery option.

Returns – It is the responsibility of the purchaser to arrange the return of tiles to our Melbourne warehouse. Boxes MUST be in their original condition.

• They are returned to the company in the unmarked and unbroken packages in which they were sold.
• They are returned within 14 days of the date upon which they were delivered
• Goods will only be accepted if Pavé Tile Co are on the same batch
• Minimum of 3 boxes will be accepted for return
• Freight charges for the return of Goods are the responsibility of the Purchaser
• The Purchaser pays an amount equal to 25% of the purchase price by way of handling charges.
• No returns, refunds, or cancellations will be accepted on extras ordered
• The Purchaser acknowledges the Company’s right to refuse to accept the return of any tiles by it which do not meet the above terms and conditions

Sizing– Tiles are displayed and quoted as their normal size. However, each tile has its own working size and may differ from the size quoted. Eg: 60x60cm Italian tile, working size may be 59.8×59.8cm. Pavé Tile Co.is not responsible for the working size being different to the size displayed online.

Batching- Each tile product has its own unique size, colour, shade, and calibration. Once a batch is produced another batch will not ever be the exact same. Batches are quality controlled and signed off within the manufacturer’s tolerance levels.

Samples – Final products may exhibit variation from sample. Variation in colour, shade, texture and pattern between production runs may occur but will be within manufacturing standards. We offer the choice to purchase samples before you buy:

• Samples are free to pick up from our Richmond (3121) store (up to 5 samples)
• 3 samples for $15
• 5 samples for $20
• Samples are only available in 10x10cm size
• Sample charge is refundable on orders over $500 * refund of one sample mail out only

Please contact us at enquiries@pavetile.com.au to confirm your sample request.

Terms & Conditions

Please choose carefully as refunds cannot be given after an order has been placed for change of mind.

• No claims in respect of quality or shade variation after Bathware have been fixed.
• Product should be inspected before fixing as claims will not be considered nor liability admitted or accepted once product is fixed.
• Colours may vary from the displayed image when compared to the actual product.
• No responsibility is taken for goods in transit. We do our very best to pack and strap all products on a skid/ pallet and goods are strapped securely.
• Goods and prices are subject to alteration, withdrawal, increase or cancellation without notice.
• It is agreed that the purchaser assumes all responsibility for ordering the correct quantity of goods and the company shall in no way be responsible for any loss the purchaser may suffer due to his/her having ordered an incorrect quantity of goods.
• On cancellation of order, the purchaser pays an amount equal to 30% of the purchase price by way of storage and handling charges.
• It is the Purchaser’s responsibility that Bathware purchased are intended for the correct use.
• The Company shall not be liable for any damage caused or loss suffered by third parties arising directly or indirectly from the product or the application thereof and the Purchaser shall at all times indemnify the Company against any such loss or damage.

The Purchaser acknowledges that the product must be installed by a qualified licensed plumber and by National Standards and State Regulations. Pavé Tile Co will be not liable for any claims for installation.

Deliveries & Exchanges

Delivery is based on weight and dimesons. This is calculated on checkout. Lead time for dispatch from warehouse is approximately 3-5 business days. Transit times can vary depending on location, below is approx. delivery timeframe once goods have left the warehouse:

• VIC & NSW – 2-3 days
• QLD & SA & TAS –5-7 days
• WA – 7-10 days

 A customer service representative will be in contact with you once your order is placed and can provide you with more information.

Delivery drivers are equipped to deliver heavy products to the front entrance of single-level homes with flat driveways. 

Please note, if the driver is unable to complete the delivery upon arrival due to access issues, a redelivery fee will apply.

Online orders have automatic shipping cost calculations based on pallet/parcel dimensions, weight, and postcode. 

Dispatch Date and ETA: Customers can select the preferred dispatch date. The ETA is a guide and may not reflect final shipping times. Goods will not be held longer than one week, we will do our best to accommodate any requests.

Tracking: Each order receives a tracking number upon dispatch. Tracking info is emailed to the customer.

Authority to Leave: This is the default option unless otherwise notified. Pavé Tile Co. is not responsible for lost or damaged items left without a signature.

Pick Up: this option is available from our Melbourne warehouse, please contact us for more information.

Large Orders– For larger orders, please contact us directly at enquiries@pavetile.com.au so we can discuss best delivery option.

Returns – No returns will be available on change of mind for any Bathware products. We recommend choosing wisely and order the correct quantity.

No returns, refunds, or cancellations will be accepted on extras ordered.

Sizing– Each Bathware product will have a specification sheet of the product size.

Samples – No samples are available on Bathware products.

CONSEQUENTIAL LOSS 

To the extent permitted by law, Pavé Tile Co will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures, or any other consequential loss of any kind caused by any defect in the products of components. 

This Extended Warranty shall be void for the following reasons: 

1. A customer’s inability to provide POP or equivalent documentation. 
2. If: 

• Products are not installed by a licensed plumber 
• Products are not installed to relevant National Standards and State Regulations · Products are not installed in accordance with the manufacturer’s installation instructions
• Water pressure and or temperatures that exceed stated limitations as per the product installation instructions.

NOTE: AS/NZS 3500.1-2003 (Clause3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations. The 500kPa maximum water supply pressure doesn’t apply to fire service outlets. · Isolation stop taps are not fitted as stated on manufacturer’s installation instructions.

• Fitting of other devices to the outlet of tapware (e.g., Water filters) 
• Fitting of non-approved in tap body or end of line water flow regulating devices · Inappropriate or non-approved connection fittings connecting Products to sewer 
• Non written approved modifications to the products 
• Products used for incorrect applications, non-portable water etc. 
• Damage as a result of obstructions due to inadequate flushing of system before use and problems caused by water supply (including silt, corrosion, and excess water pressure). 
• Failure to regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or shower heads etc. 
• Service or repairs with non-standard replacement parts previously undertaken without Pave Tile Co written approval. 
• Damage to finishes by adhesives, sealants, or abrasive cleaners etc
• Damage to finishes which arise from installation or post installation etc. 
• Damage due to abuse as determined by authorised Service Agent.
• Failure to observe manufacturers care and cleaning instructions.

The extended warranty work is limited to the pre-approved scope of work that will be set out in a work order. Additional work will require authorisation from manufacturer. Except to the extent that a customer can demonstrate that at the time of purchase the product was faulty or defective and at that time the customer was not aware of such fault or defect. 

NOTE: It is the installer/consumers responsibility to ensure: 

• Product is not damaged prior to installation. 
• They are happy with their purchase. 
• The product has all its components. 
• Required maintenance is performed.

WARRANTY POLICY

TAPS, MIXERS, SHOWERS, BATHROOM ACCESSORIES

PRODUCTS CARE AND MAINTENANCE 

The materials we use in our products have been carefully chosen to comply with Australian Standards and Water Efficiency Labelling Standards (WELS) requirements. 

Treated with care and regularly maintained the product will stand the test of time. 

In order to preserve appearance with minimum effort, we offer the following recommendations to assist with the maintenance. These advises are intended to assist you based on our experience and judgment but must not be regarded as amounting to a legal warranty or liability on our part. 

TAPWARE & ACCESSORIES 

• Never use harsh detergents or abrasive cleaners, as these will scratch the surface. 
• Where your tapware/accessories remain dry in use, a soft cloth can be used to removes surface dust. Or a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use. 
• Do not use cleaning products containing chlorides and halides (e.g., Bromine, Iodine and Fluorine) 
• Do not use disinfectant to clean stainless-steel parts and components 
• Do not use hydrochloric acid (HC) for cleaning. This will lead to pitting and stress corrosion cracking (SCC) 
• Use of was based furniture cream should be avoided as these can result in a build up of deposits, 
• Use of was based furniture cream should be avoided as these can result in a build up of deposits, which could detract from the appearance. • Do not use undue pressure in the cleaning process 
• Finishes other than Chrome should be gently cleaned with care using a soft cloth or soft cloth with warm soapy water 

TAPWARE AERATOR CLEANING 

• The cleaning of the aerator insert is recommended every 6 months. The frequency depends on the water quality and water bourne debris in your area. 

SHOWER OUTLET CLEANING 

• Should the shower rose outlets become clogged you can gently flick the silicone teats to assist with dislodging particles. 
• Frequency will depend on the water quality and water debris in your area.

STAINLESS STEEL SINKWARE 

• Regularly use a mild household detergent or warm soapy water and clean with soft cloth followed by freshwater rinse is usually adequate for normal soiling. 
• Repeated applications and the occasional use of a nylon scouring pad will often remove heavier soiling. 

PRODUCTS CARE AND MAINTENANCE 

Heavier soiling, light staining applies the mildest household neutral cleaner or paste made from bicarbonate of soda. 

STAINLESS STEEL SINKWARE 

Wearing gloves use a soft cloth, fine nylon scouring pad or soft bristle brush; rub the surface as softly as possible, using long even strokes in the direction of the polished finish. Avoid using circular motion. Rinse well and wash as per routine cleaning. 

NOTE: Stainless steel is more rust resistant rather than scratch resistant due to the nature of stainless-steel material. It can be easily scratched with normal day to day use. It is difficult to keep the mirror finish without using it. 

• To remove light scratches, use suitable fine flexible sanding pads to clean the sink surface. Place the pad on the stainless-steel surface and apply force by hand in a straight-line motion moving from side to side. (Ensure the pad motion is in the same direction as the grain). 
• Never use harsh chemicals, disinfectants or cleaning products containing chlorides and halides (e.g., Bromide, Iodine, Fluorine). 
• Do not use hydrochloric acid for cleaning as this leads to pitting and stress corrosion cracking. 
• Do not leave metal items in prolonged contact on wet stainless steel as it may react and create the appearance of surface rust. Use a nylon scouring pad and a mild abrasive cream or paste such as Jif or Gumption to remove any appearance of rust spots. 

MIRRORS 

• For best results clean mirrors using 30% methylated spirits to 70% water ratio. 
• Do not use Windex or similar chemical cleaning products. 
• Avoid water getting on the back and sides which may damage the silver backing. Use a soft cloth to wipe away. 
• If installed in a coastal aera, wiping around the edge of mirror to avoid salt build up is required on a monthly basis. 

STONE-QUARTZ AND MARBLE 

• Ensure you seal your stone with an appropriate sealer before use. 
• Use mild household detergent or warm water and a soft cloth to clean your stone. 
• Protect the surface from sharp objects that may cause scratches. 
• Use a silicone mat to protect the surface from tongs, hair straighteners and hot objects. 

GRANITE SINK CARE & CLEANING INSTRUCTIONS

• Clean with warm water, a soft cloth or non-abrasive woven nylon pad, and a nonabrasive liquid cleaner or detergent, for daily cleaning. 
• Wipe the sink using a soft cloth or non-abrasive woven nylon pad and a liquid scouring product. Rub the surface as softly as possible, using long even strokes in the direction of the polished finish. Avoid using circular motion. Repeat as necessary until sink is clean. 
• Wipe with a non-abrasive woven nylon pad and white vinegar, Rinse after 20 minutes for hard water, calcium, and lime deposits. 
• We recommend after rinsing your Granite sink to wipe it dry with a microfiber cloth. 
• Do not use abrasive cleansers, abrasive scrub pads or alkali cleaners such as ammonia.